Warranty and Guarantee

Our Guarantees

Built for Compliance. Backed by Confidence.

At Lead Glass Pro, we don’t just manufacture radiation shielding materials — we stand behind every single product with ironclad guarantees designed to protect your time, your budget, and your peace of mind.

 

Industry-Leading 10-Year Radiation Shielding Warranty

"Built to Shield. Guaranteed to Last. Or You Don’t Pay a Dime."

At Lead Glass Pro, we don’t just say our products work — we guarantee it for a full decade.

When you invest in our shielding products, you’re backed by a 10-Year Performance Warranty that covers both manufacturing defects and lead shielding effectiveness. That means:

  • 10 Years of Certified Protection: We guarantee that your product will continue to meet the lead equivalency required at the time of purchase — for a full 10 years.

  • 100% Replacement Guarantee: If our product fails due to a manufacturing defect or fails to meet the stated shielding protection, we’ll replace it at no cost or give you your money back.

  • Zero Risk to You: Our warranty covers you — not the other way around. You don’t pay for failure. We do.

Other companies might offer a product. We offer a promise.

Because when you’re shielding people from radiation, “good enough” isn’t good enough.

Choose Lead Glass Pro — the only shielding manufacturer that puts a decade of trust behind every order.

 

100% Compliance Guarantee

"Code-Compliant or It’s Free. Period."

At Lead Glass Pro, compliance isn’t a hope — it’s a promise we put in writing.

We guarantee that every product you purchase from us will meet the exact building code, shielding spec, and lead equivalency you provide. If it doesn’t?

We refund or replace it.

Here's what makes this offer unbeatable:

  • Certified Shielding Compliance: Every product is engineered and tested to meet or exceed the code standards and shielding specs you submit.

  • Full Replacement or Refund: If a product doesn’t meet the stated lead equivalency — you get a full refund or free replacement.

  • Zero Compliance Risk: You’re never stuck with something that doesn’t pass inspection. You either get what you need, or you get your money back.

We take the risk off your shoulders and put it squarely on ours — where it belongs.

Important: You just need to provide the correct shielding specs. If we’re given accurate requirements, we guarantee full compliance.
No uncertainty. No guesswork. No expensive do-overs.

Build it once. Build it right. With Lead Glass Pro.

 

Shipping & Receiving Protection

“Protected from Our Dock to Your Door.”

We take every step to ensure your order arrives safely, on time, and exactly as described. Here’s what we promise:

  • All of our shipments are fully insured for the entire value of your order

  • Products are professionally packaged and crated for freight transport

  • Clear receiving instructions are provided so you know exactly what to do when your shipment arrives

  • If your shipment is damaged and it’s documented upon delivery, we will work with you to file and recover a freight claim

We don’t leave you on your own — we’re with you from order to install.

 

What You’re Getting When You Choose Lead Glass Pro

  • 10-Year Written Product Warranty

  • 100% Code Compliance Guarantee

  • Support with Freight Claims (if inspected properly)

  • Professional Product Support & Communication

  • U.S.-Based Manufacturing & Custom Fabrication

  • Trusted by Contractors, Physicists, and Health Systems Nationwide

 

Exclusions: This warranty does not cover:

    • Inadequate plans, designs, or specifications

    • Products altered after shipment

    • Normal wear and tear

    • Any product installed or modified

 

Have questions? Need something in writing for your project manager or compliance officer?
📧 Email us at sales@leadglasspro.com
📞 Or call us at 1-800-506-9972