Terms & Conditions

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Terms & Conditions

By placing an order or submitting payment, you agree to the following terms and conditions. This agreement supersedes all prior verbal or written communication. Acceptance of a sales order or invoice confirms your full review and acceptance of this policy, including all warranty, receiving, return, and compliance requirements.

Customer Responsibilities

Verification of Shielding Requirements
Customers are solely responsible for ensuring that the specified lead equivalency meets the shielding requirements of their project.

Accurate Orders
Upon payment, all product details—sizes, quantities, descriptions, and lead equivalency—are considered verified and final.

Order Finality
No cancellations or changes are allowed once an order is paid. Orders are final once paid except where a same-day cancellation request is submitted (on the same day the order is placed and paid) by 1 PM Pacific Time and the order has not entered fabrication.

Company Right to Cancel
Lead Glass Pro reserves the right, at its sole discretion, to cancel any order for any reason, including but not limited to pricing errors, product unavailability, specification conflicts, or fulfillment limitations. In such cases, the customer will be notified and a full refund of any payment received will be issued.

Fabrication & Shipping Timelines
Production and shipping timelines are estimates and are not guaranteed. Lead Glass Pro is not responsible for delays causing jobsite or construction impacts, nor any liquidated damages or penalties incurred due to such delays.

Plan Interpretation
Lead Glass Pro does not interpret drawings or designs.

Warranty Policy

We stand behind the quality and performance of our products, including their shielding effectiveness.

Coverage:

Lead Equivalency Warranty: We guarantee that your product will continue to meet the specified lead equivalency for 10 years, provided the product is installed properly and all warranty activation steps have been completed within 1 year of delivery.
Manufacturing Defects: Products are warranted against defects in materials or workmanship for 1 year from delivery.

Post-Installation Claims
Manufacturing defect claims may be honored after installation, provided all warranty activation requirements are met and the product was installed correctly.

Lead Equivalency Protection Remains Valid
The lead equivalency warranty remains valid unless post-delivery damage or modification compromises shielding integrity.

Exclusions: This warranty does not cover:

Incorrect plans or specifications
Normal wear and tear
Damage, modification, or alteration after delivery
Defects caused by improper installation or handling

Warranty Activation (Required)

To activate your product warranty:

Install the product in its final location
Email sales@leadglasspro.com with:
- At least one clear photo (preferably two) of each product installed
- Your order or invoice number
- The project name

Failure to activate the applicable warranty coverage within the required timeframe may void warranty protection, including the 10-year lead equivalency warranty.

Compliance Guarantee

We guarantee that all products will meet applicable code and the specifications provided. If a product fails to meet the stated lead equivalency, and all warranty activation steps are completed, we will replace or refund it.

Important:
Customers must provide accurate shielding specs. We cannot guarantee compliance with incomplete or incorrect specifications.

Receiving Instructions

Immediately upon delivery, the customer must:

Be prepared with equipment such as a forklift or loading dock
Open and inspect all products while the driver is present
Clearly note any damage on the delivery receipt
Notify us immediately via phone and email

No claims for freight damage or delivery discrepancies will be accepted after the delivery receipt is signed or after installation.

Lead Glass Pro is not liable for freight damage unless proper inspection and documentation procedures are followed. We will assist with freight claims when these procedures are followed.

Installation Constitutes Acceptance
Installation of any product constitutes full acceptance of the product as delivered.

No claims for freight damage, cosmetic damage, shortages, specification discrepancies, or other visible issues will be accepted after installation.

Customers are solely responsible for inspecting all products prior to installation. Installation confirms the customer has verified the product matches the sales order, project requirements, and delivery condition.

Manufacturing Errors vs. Manufacturing Defects
A manufacturing error refers to a product that does not match the approved sales order or invoice specifications, including dimensions, configurations, quantities, or lead equivalency. Manufacturing errors must be reported within two (2) business days of delivery.

A manufacturing defect refers to a defect in materials or workmanship that may not be visible upon delivery and may qualify for warranty coverage subject to the applicable warranty terms and activation requirements.

Damage caused after delivery, improper handling, storage, installation, modification, or jobsite conditions is not considered a manufacturing defect.

Glass Breakage & Cracking
Cracks, fractures, chips, stress cracks, or breakage discovered after delivery are presumed to result from freight impact, handling, storage, installation stress, framing stress, thermal stress, jobsite conditions, or accidental damage unless otherwise determined by Lead Glass Pro in writing.

Glass breakage, cracking, or alleged “internal stress” fractures are not considered manufacturing defects unless Lead Glass Pro independently verifies a material or workmanship defect and determines the damage was not caused by external force, handling, installation, framing stress, thermal stress, or jobsite-related conditions.

Any glass product installed, glazed, mounted, or otherwise incorporated into a structure is deemed fully inspected and accepted by the customer.

Shipment Refusal Without Inspection
Shipments refused without inspection may result in the customer being responsible for return freight, re-delivery, storage, and re-crating costs.

Return, Refund, and Replacement Policy

Due to the custom nature of our products, returns are subject to the following:

Return Requirements

Must be submitted in writing within 30 days to sales@leadglasspro.com
Require a Return Authorization (RMA) number
Are subject to a minimum 35% restocking fee
Customer is responsible for shipping costs and insurance
Custom products, glass products, installed, or damaged items are not eligible for return

For full return, refund, replacement, inspection, damage claim, and installation acceptance terms, please review our complete Return / Refund / Replacement Policy:

Click Here to View Full Return / Refund / Replacement Policy

Re-Work / Re-Fabrication Policy

If a product must be reworked due to design changes or site conditions, Lead Glass Pro may perform re-fabrication as a courtesy. However:

Customer must sign a Release of Liability
Failure to sign this release voids all warranties on the affected product
Lead Glass Pro is not responsible for additional costs, delays, or damages related to rework, warranty replacement, or installation issues

Transit Damage & Theft

Damage must be reported within two business days and properly documented
Theft after delivery is not covered

Refund Policy

Refunds will be processed after return inspection. Please allow up to 10 business days for credit to reflect.

Order Cancellations

To cancel an order, email sales@leadglasspro.com before 1 PM Pacific on the same business day. Cancellations after shipment are subject to this return policy.

Liability Disclaimer

Lead Glass Pro is not responsible for any incidental, consequential, or related damages, including:

Liquidated damages
Jobsite or construction delays
Loss of income or penalties
Direct or indirect costs related to warranty claims or installation errors

Our liability is limited strictly to the value of the merchandise sold.

Glass Tolerance Policy

Thickness: ±0.03"
Dimensions: ±0.0625"
Discs: ±0.03" diameter

Glass Appearance & Industry Tolerance Standards

X-ray lead glass and architectural glass products are manufactured within accepted industry tolerances. The following conditions are considered normal characteristics of glass manufacturing and are not considered defects:

Minor bubbles, seeds, or inclusions that do not affect shielding performance or structural integrity
Slight surface waviness, distortion, or roller marks visible under certain lighting conditions
Minor scratches or imperfections not visible from 6 feet away under normal lighting conditions
Color variation or slight tint differences inherent to leaded radiation shielding glass
Edge imperfections or minor chipping concealed by framing systems
Variations in thickness or dimensions within stated manufacturing tolerances
Optical distortion inherent to thick leaded glass products
Temporary haze, residue, or marks removable through standard cleaning procedures
Differences in appearance caused by viewing angle, lighting conditions, polarization, or reflections

Lead Glass Pro reserves the right to evaluate all alleged defects according to applicable industry standards and normal viewing conditions.

Questions?
📧 Email: sales@leadglasspro.com
☎ Phone: 1-800-506-9972