Terms & Conditions

All radiation shielding calculations must be determined by a radiation physicist. There are no warranties extending beyond the description below.

This warranties the material only and assumes no responsibility or liability for inadequate design, specifications, shielding report, plans, drawings, or documentation. Modified or altered products are not warrantied. By purchasing the product, the purchaser acknowledges that no claims for damage will be honored after the day of delivery. Any product purchased must be inspected in the presence of the delivery driver.Under no other circumstance will a replacement be provided at no additional charge. A forklift is usually required for unloading due to the weight of the product. A person must be present on the day of delivery. If proper unloading equipment is not present and/or a person to receive the product is not present, then re-delivery fees will be charged.

If the glass arrives broken or damaged, follow the steps below:

  • Write on the delivery receipt "glass broken in transit"
  • Take photos immediately  of the crate, the tip-n-tell indicator on the crate, and the damaged glass and email the photos to us and keep a copy of them for your freight claim.
  • Keep all broken pieces, packaging and paperwork; the freight company may need to schedule an inspection for the freight claim
  • Contact us immediately and we will assist with the freight claim process.