Terms & Conditions

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By placing an order or submitting payment, you agree to the following terms and conditions. This agreement supersedes any prior verbal or written communication. Acceptance of a sales order or invoice confirms your review and full acceptance of this policy, including the warranty, receiving instructions, and return/replacement terms.

Customer Responsibilities

  • Verification of Shielding Requirements: Customers are solely responsible for ensuring the specified lead equivalency meets the shielding requirements of their project.

  • Accurate Orders: Upon payment, all product details—sizes, quantities, descriptions, and lead equivalency—are considered verified and final.

  • Order Finality: No cancellations or changes are allowed once an order is paid.

  • Fabrication & Shipping Timelines: Production and transit times are estimates and not guaranteed.

  • Lead Glass Pro does not interpret plans or drawings.

Warranty Policy

We stand behind the quality and performance of our products.

  • Coverage: A 10-year warranty covers manufacturer defects and confirms that the product will continue to meet the specified lead shielding equivalency.

  • Exclusions: This warranty does not cover:

    • Inadequate plans, designs, or specifications

    • Products altered after shipment

    • Normal wear and tear

    • Any product installed or modified

  • Claims: All products must be inspected upon delivery. No warranty claim will be accepted after the day of delivery unless damage is noted on the delivery receipt in the presence of the driver.

Compliance Guarantee

We guarantee that our products will meet applicable code compliance and the specifications provided to us. If any product does not meet the stated lead equivalency, you may return it for a full refund or replacement.

Important: Customers must provide accurate and complete shielding requirements. We cannot ensure compliance with incomplete or incorrect specifications.

Receiving Instructions

It is critical that receiving personnel follow these steps upon delivery:

  • Be Prepared: Most products require a forklift or loading dock. Ensure equipment and personnel are ready to unload at the delivery site.

  • Commercial Delivery Only: We only ship to commercial addresses.

  • Inspect Immediately: Open and inspect all products while the driver is present, regardless of the external packaging condition.

  • Note Any Damage: Clearly document any damage or discrepancies on the delivery receipt and notify us the same day via phone and email.

  • Do Not Refuse Without Inspection: Refusing a shipment without inspection may result in return freight and restocking fees.

  • No Post-Delivery Claims: Claims for damage or errors cannot be accepted after the delivery receipt is signed or after installation.

Lead Glass Pro is not liable for freight damage unless it is properly documented at the time of delivery. We will assist with freight claims if instructions are followed.

Return, Refund, and Replacement Policy

Due to the custom nature of our products, all returns are subject to the following terms:

Return Conditions

  • Return Request: Must be submitted in writing to sales@leadglasspro.com within 30 days of delivery.

  • Authorization Required: Returns require a Return Authorization (RMA) number. Products returned without an RMA will not be accepted.

  • Restocking Fees: Returns are subject to a minimum 35% restocking fee. Custom and installed products are non-returnable.

  • Return Shipping: Customer is responsible for return freight and must ensure proper packaging and insurance.

Non-Returnable Items

  • Glass products

  • Installed or damaged items

  • Custom frames, doors, drywall, and lead accessories

  • Infection control items (e.g., gloves, aprons, prescription eyewear)

  • Any product returned after 2 days without prior inspection documentation

Damage Due to Transit or Theft

  • Transit Damage: Must be reported within two business days. Follow the freight claim procedure detailed above.

  • Theft: Lead Glass Pro is not liable for theft after the carrier marks the shipment as delivered.

Refund Policy

  • Refunds will be processed after the returned item is received and inspected.

  • Allow up to 10 business days for credits to appear on your account.

  • All credits are subject to the above return and inspection policies.

Order Cancellations

  • Cancellations must be submitted via email to sales@leadglasspro.com by 1 PM (Pacific) on the same business day of placing the order.

  • Cancellations after shipment are subject to the return policy above.

Liability Disclaimer

Lead Glass Pro is not responsible for any incidental or consequential damages resulting from the use or misuse of our products. Our liability is limited to the value of the merchandise only.

Glass Tolerance Policy

  • Lead Glass Tolerances:

    • Thickness: ±0.03"

    • Dimensions: ±0.0625"

    • Discs: ±0.03" diameter

If you have any questions regarding these terms, please contact our team at
📧 sales@leadglasspro.com or ☎ 1-800-506-9972