Return / Refund / Replacement Policy
All materials and products are custom fabricated to customers written descriptions, specifications and sizes on the sales order or invoice. Due to the custom nature and specialized use and applications of these products, once an order is paid, any returns are subject to a 25% restocking fee. If the reason for the return is anything other than manufacturers error, the purchaser (you) will be responsible for the return shipping costs. The return request must be initiated in writing to firstname.lastname@example.org within 30 days of delivery. A return authorization number is required for all returns. You can acquire a return authorization number by emailing us with your order number and reason for the return request.
Upon receiving the product, customer must immediately and thoroughly inspect all materials / products in the presence of the delivery driver.
In the event that a product is fabricated in error and does not match the LeadGlassPro sales order or invoice and the customer provides confirmation and reasonable proof and documentation of manufacturer’s error or discrepancy, LeadGlassPro will offer to replace the product or material based on the customer’s timely and immediate email notification of the error or discrepancy in writing within 2 days of receipt of materials / products. At our sole discretion, we may require return of the original product in good condition.
Please note that on all products, Purchaser / Customer (you) assumes full responsibility to promptly and fully inspect the product upon receiving it in the presence of the shipping company / delivery truck driver BEFORE signing the bill of lading or delivery receipt. Failure by the Purchaser / Customer to properly inspect AT THAT TIME and note any damage on the bill of lading or delivery receipt may void any claims or rights against the shipping company for reimbursement. LeadGlassPro does not accept any liability or responsibility for refunds or replacements for any damages caused by the shipping company. However, if you have properly inspected the freight at the time of receiving and noted any damage on the bill of lading receipt in the presence of the delivery company, we will assist you with the filing of the freight claim. If you sign for the product without inspecting it and there is damage, we will NOT absorb your loss or assist in any reimbursement attempts due to your failure to follow these receiving instructions.
Paying for a sales order or invoice denotes review and acceptance of this policy without exception.