INSPECTION REQUIRED IMMEDIATELY UPON DELIVERY
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All glass must be inspected right away in front of the delivery driver.
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If the driver won’t allow inspection, write “Possible concealed damage, pending inspection” on the Bill of Lading before signing it.
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Do not sign the delivery paperwork without noting this, even if the crate looks fine.
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Freight companies do not accept damage claims after delivery is signed for.
WHY THIS IS IMPORTANT
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Your shipment is insured, but to stay protected, you must follow these steps.
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Sometimes damage is hidden, even if the crate looks perfect or the “Tip-N-Tell” indicator hasn’t been triggered.
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Damage can happen if a crate is dropped or another pallet is stacked on top during shipping.
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Once you sign for it and the truck leaves, the freight company won’t take responsibility, and we cannot file a claim on your behalf.
IF DAMAGE IS FOUND
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Take clear photos of the damage and the crate.
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Do not throw away any packaging or glass.
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Email us the same day, within one hour of receiving it.
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Keep everything together for the shipping company to inspect.
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Do not send the damaged items back to us. All claims must be filed with the freight carrier.
HOW TO SAFELY OPEN AND HANDLE GLASS CRATES
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Always wear proper safety gear: gloves, safety glasses, work boots, and protective clothing.
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Never handle large glass panes or crates alone—always use 2 or 3 trained people.
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Never carry glass horizontally (“table-topping”). Keep it vertical at a slight angle and securely supported.
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Before opening, check that the crate is stable and undamaged. If loose or broken, carefully brace it.
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Locate the screw-fastened front panel of the crate.
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Gently tilt the crate back and support it with wood blocks (at least 4"x4") to keep it from tipping.
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Slowly remove screws and open the crate face carefully to inspect the glass inside.
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Make sure the glass is secure and will not fall out when the front is removed.
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Once unpacked, store the glass indoors, vertically, and secured in a rack.
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Never leave glass outside or in damp, hot, or unstable environments.
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To clean, use a soft cloth and non-abrasive cleaner only.
✅ QUICK CHECKLIST
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Inspect glass before signing
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Take photos of any damage
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Note “Possible damage, pending inspection” if driver won’t wait
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Keep all packaging
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Contact us with photos right away
Carefully following these instructions helps ensure your glass arrives safely and that you are protected in case of damage during shipping.
If you have any questions, feel free to contact us